ORDER PROCESSING
Orders for in-stock books and merchandise will be prepared for shipment after payment is successfully received. Processing times may vary for signed, personalized, bundled, or special-edition items.
SIGNED & PERSONALIZED ORDERS
Signed editions may include personalized materials, such as a letter and bookmark, as described on the product page. Because personalized items are prepared specifically for the purchaser, they may have different return eligibility than standard unsigned products.
SHIPPING
Available shipping methods, delivery estimates, and shipping charges will be shown during checkout once the SCH store is activated. Customers are responsible for providing a complete and accurate delivery address.
DAMAGED OR INCORRECT ORDERS
If an order arrives damaged or the wrong item is received, contact spauldingcreativeholdingsllc@yahoo.com with the order information and photographs when applicable so the issue can be reviewed.
RETURNS & REFUNDS
The final return window and refund terms will be posted before checkout is activated. Personalized or signed products may be non-returnable except when damaged, defective, or fulfilled incorrectly.